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Postage and packaging charges are as follows for orders delivered to UK addresses.

  • 2.99 for up to 3 items
  • 7.00 for 4 - 6 items
  • FREE for 7 items or more

For orders delivered outside the UK the following postage and packing (tracked and signed for) charges apply:

  • 7 per item for Europe
  • 11 per item to all other destinations.

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain the postage and packaging costs for delivery and any costs incurred in connection with return of the Product.

We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control

Cancellation and Returns (for orders placed in the UK and delivered to a UK address)

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order with us before products are delivered or within 14 working day of receiving the products. Notice to cancel your order must be given to us in writing by letter, email or fax and must be sent within 14 working days from receiving the product.

If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Products can be returned to us at the address set out in the Terms and Conditions. If you return any Products, that are not faulty, you will be liable for the cost of return postage. If Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

Please ensure when returning shoes to us that you use a method that requires proof of delivery.

We cannot be held responsible for items lost in the post. The risk of loss of all products are your responsibility until received by us.

If you return an item from outside the UK return shipping costs from outside the United kingdom will not be reimbursed.

If you cancel your order in the circumstances set out above, we will refund the price of the Product (but not initial postage and packaging costs) after any Products, which have been delivered to you, are returned to us. Any refunds given by us will be made to the debit/credit card account provided when you paid by credit /debit card.

Cancellation and Returns (for orders placed or delivered to an address outside the UK)

The consumer protection (direct selling) regulations do not apply to orders placed or delivered to an address outside the UK.

An order may be cancelled in writing via email to info@solesee.com provided the order has not been dispatched. We will confirm by email the status of the order. If the order has been dispatched it cannot be cancelled. If it has not been dispatched we will cancel the order and confirm this to you by return email.

The risk of all products are your responsibility until received by us. When returning product it is best to use a method that requires proof of delivery. We will not refund your costs for returning the products back to us.

If you require a refund, we shall charge back, using the payment method originally used to pay for the order. Your original postage and packing costs will not be refunded. If product is returned to us in a worn or in poor condition (a condition that means they could not be resold as new) a refund will not be given.
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